FAQ

Q: Do Elders and Sisters offer wholesale prices?

A: Yes, Elders and Sisters provides wholesale prices to orders 20+. Contact us for pricing and additional information on our wholesale page.

Q: How long should I expect to wait until I receive my order?

A: This depends on distance. We will provide you with a tracking number via email. Any concerns can be voiced via email or phone (See Contact Us).

Q: Do you customize the ornaments? If so, what are my options?

A: For $9.99 we print up to 3 lines of personalized information, provided by our customer, onto the ornament itself. It is up to you what to include/ not include. On our product pages we have an example of how to use the 3 lines.

Q: Is their anyway to customize the base?

A: Yes, unfortunately to keep costs down this is only available for bulk orders. Please contact us for more information.

Q: Do you have future product lines in the works?

A: Yes, please stay tuned and don’t forget to follow us on social media.

Q: I noticed on your ad that your commemorative ornaments had silver caps. Are those still available for purchase?

A: Yes. We only have silver tops for the ornaments. However, we do not carry a base with a matching silver hook. If you would like to buy an ornament with a silver cap place your order as you normally would. When you are ready to check out write¬†that you would like a silver cap in the box that is located below “Shipping To Another Address”.

 

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